What is IBM Maximo Assist?

IBM Maximo Assist is an AI-powered virtual assistant within the Maximo Application Suite. It provides on-demand guidance, troubleshooting, and best practices to help technicians solve maintenance issues faster and improve first-time-fix rates.

How does Maximo Assist help technicians in the field?

Assist acts as a virtual expert, delivering instant answers and guided instructions through voice or text. It references Maximo Manage records and historical maintenance data to provide relevant, real-time help at the worksite.

Does Maximo Assist work offline?

Some content, like troubleshooting guides, can be downloaded for offline use, but most AI and collaboration features require an internet connection. Naviam Cloud+ ensures optimal mobile performance and reliability in connected environments.

How does Maximo Assist capture and share knowledge?

Assist automatically records insights and expert collaboration sessions, building a searchable knowledge base for future use. This helps standardize maintenance practices and preserve organizational know-how.

How does Maximo Assist integrate with other Maximo applications?

Assist integrates with Maximo Manage for asset and work order data and with Maximo Predict for proactive maintenance insights. When hosted through Naviam Cloud+, it provides seamless, secure data synchronization across apps.

What technologies power IBM Maximo Assist?

Maximo Assist uses Watson AI, machine learning, NLP, and augmented reality for interactive support. It leverages WebRTC for real-time video and voice collaboration between technicians and remote experts.

What benefits can organizations expect from Maximo Assist?

Organizations experience faster repairs, higher technician productivity, reduced downtime, and better safety. Assist captures institutional knowledge and empowers teams to perform complex maintenance with AI-driven confidence.

IBM Maximo® Collaborate

Your AI-Powered Maintenance Sidekick

IBM Maximo Collaborate (previously Assist) is an AI-powered virtual assistant for maintenance teams within the IBM Maximo Application Suite (MAS). It helps technicians, engineers, and operators solve complex maintenance issues faster by providing real-time guidance, recommendations, and knowledge sharing. Maximo Collaborate leverages AI and natural language processing (NLP) to deliver expert insights directly in the field — improving first-time fix rates, safety, and workforce efficiency.

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IBM Maximo® Application Suite

The World's Leading EAM Platform

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Key Components of Collaborate

AI-Driven Technician Support

Acts as a virtual expert to assist maintenance teams on-demand, answering questions and offering step-by-step instructions.
Provides relevant troubleshooting guides, documentation, and historical solutions based on AI analysis of past maintenance records.

Real-Time Recommendations

Suggests best practices and repair procedures tailored to specific asset types and failure conditions.
Offers context-aware suggestions using current asset data, helping technicians choose the most effective solutions.

Knowledge Capture & Sharing

Captures technician insights, tips, and resolutions for reuse across the organization.
Builds an expandable knowledge base that grows over time with every interaction and problem solved.

Voice & Text Interaction

Enables both text and voice-based interactions, allowing technicians to communicate hands-free while working on equipment.
Uses natural language processing (NLP) to understand and respond to questions in plain language.

Integration with Maximo Manage & Predict

Pulls relevant data from Maximo Manage, including work orders, asset history, and maintenance procedures.
Works alongside Maximo Predict to suggest preventive actions based on predictive failure data.

Mobile & Field-Ready

Designed for mobile devices and tablets, so technicians can access guidance directly at the worksite — even in remote or hazardous environments.

Unlock the Ultimate Guide to IBM Maximo Application Suite (MAS)

Discover everything you need to know to modernize your asset management strategy.

Inside, you’ll learn:

What’s new in IBM Maximo Application Suite 9.0
Key differences between Maximo 7.6 and MAS
How AppPoints and OpenShift change the game
Industry use cases across energy, manufacturing, and transportation
Step-by-step guidance for upgrading and migration readiness

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Frequently Asked Questions

What is IBM Maximo Collaborate (previously Assist)?

IBM Maximo Collaborate is an AI-powered virtual assistant for maintenance teams within the Maximo Application Suite. It uses natural-language processing to deliver on-demand guidance, troubleshooting steps, and expert knowledge—helping technicians resolve issues faster and boost first-time-fix rates.

How does Maximo Collaborate help technicians in the field?

Collaborate acts like a virtual maintenance expert. Technicians can ask questions by voice or text and receive instant, step-by-step repair instructions or best-practice tips drawn from Maximo Manage records and a growing AI knowledge base.

Does Maximo Collaborate work offline?

Most AI and collaboration features require an online connection. However, users can download reference materials and troubleshooting guides for limited offline access. For always-available mobile performance, Naviam Cloud+ provides optimized, secure hosting for field deployments.

How does Maximo Collaborate capture and share knowledge?

Every technician interaction and expert session adds to the organization’s knowledge base. Collaborate automatically saves notes, summaries, and AR session data to make future troubleshooting faster and more consistent across teams.

How does Maximo Collaborate integrate with other Maximo applications?

Collaborate connects directly with Maximo Manage to access work orders and asset histories and works with Maximo Predict to suggest preventive actions before failures occur. Integration through Naviam Cloud+ ensures smooth data flow and unified access management.

What technologies power IBM Maximo Collaborate?

Maximo Collaborate combines AI, machine learning, NLP, and optional augmented-reality collaboration. It uses Watson AI for recommendations and WebRTC for live expert sessions—enabling technicians and remote experts to work together in real time.

What benefits can organizations expect from Maximo Collaborate?

Companies using Collaborate typically see higher technician productivity, faster repairs, reduced downtime, and improved safety. It empowers teams with instant access to expertise, reducing training time and capturing institutional knowledge for long-term efficiency.

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With Naviam and IBM Maximo Collaborate, your teams get real-time, AI-driven support—improving fix rates, safety, and efficiency right where the work happens.

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