Naviam | Smarter Utilities with Mobile Work Management

Smarter Utilities with Mobile Work Management

Energy / Utilities

Naviam Mobile

About

About SSC Water

Headquartered in Walsall, West Midlands, South Staffordshire Water (SSC Water) supplies high-quality drinking water to ~1.3 million people and around 35,000 commercial customers across 1,500 sq km in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire, and North Worcestershire.
‍

The company consistently achieves its twin goals of high levels of customer service and low charges — maintaining some of the lowest bills in England and Wales, while delivering top-tier service as measured by the regulator Ofwat.

‍

Problem

An Old Setup with Limitations

SSC Water was using IBM Maximo 7.1 and an in-house “Waterworks” system to manage maintenance and asset management.
‍

As part of a major upgrade project, the company wanted to:

Merge maintenance routines into a single, central Enterprise Asset Management (EAM) system
Ensure alignment with policy and industry compliance
Modernize workflows to support mobile work and scheduling optimization
‍

Limitations of the previous setup included:

Separate mobile apps (Syclo & EZMaxMobile) with inconsistent processes
Reliance on email and manual processes for job dispatch
Delayed updates of Work Orders until engineers returned to the office
Manual tracking of progress, leading to inefficiencies and reduced visibility

‍

Solution

Implementing an Upgraded Solution

SSC Water partnered with Naviam to implement an upgraded solution:

Upgraded to IBM Maximo EAM 7.6.1.1
Connected to a modern mobile solution via Naviam Cloud
Leveraged mobile technology and Maximo Scheduler Plus
‍

Naviam conducted a discovery phase to tailor the mobile experience, ensuring that only essential functions and critical data were presented in an intuitive way.
‍

The solution included:

Graphical Scheduler: Manual scheduling with resource leveling
Graphical Assignment: Skill-based, craft-based, and availability-based work assignment
Optimization Engine: Automated work prioritization & dispatch
Appointment Books: Streamlined customer appointment management

‍

Result

Tangible Productivity Gains with Streamlined Processes

With an upgrade to MAS, SSC Water increased their completed jobs from 3.5 per day to 6.5 per day for field teams, allowing for:

20% reduction in response times to investigate jobs
26% reduction in canceled work orders
20% increase in jobs dispatched to customer network technicians
‍

This upgrade also eliminated manual and email-based job dispatch, creating an automated workflow with reduced resource overhead and reliance on memory. This allowed for accurate and enhanced tracking and visibility across the entire asset lifecycle.

More Case Studies

Keeping a City Below Sea Level Flowing

Based in Amsterdam, Waternet is a unique water authority — the only organization in the Netherlands that manages the entire water lifecycle for its region. Serving more than one million residents, many of whom live below sea level, Waternet is responsible for delivering clean drinking water, managing wastewater and rainwater, and maintaining critical infrastructure like dykes, sluices, and canals.

How SSE Enabled Remote Asset Management at Scale

SSE is one of the UK’s largest and most forward-looking energy providers, and the leading generator of electricity from renewable sources across the UK. With more than 2.5GW of operational offshore wind capacity and over 9GW in development — including the world’s largest turbines at Dogger Bank — SSE is playing a central role in the transition to clean energy.