Water Utilities
IBM Maximo is a leading Enterprise Asset Management (EAM) solution tailored to meet the unique challenges faced by water utilities. By integrating advanced technologies such as IoT, AI, and predictive analytics, Maximo enhances asset performance, ensures regulatory compliance, and promotes operational efficiency within the water and wastewater sectors.
Naviam Accelerators
Naviam Accelerators are pre-configured, industry-aligned solutions that simplify and speed up IBM Maximo implementations.
- Pre-configured, industry-aligned solution built on IBM Maximo
- Designed for water production, distribution, and wastewater
- Provides ready-to-use applications, workflows, and data structures
- Enhances compliance, reliability, and speed to deployment
- Supports asset tracking, fault management, and capital works planning
- Ensures continuity of service & resilience in regulated environments
IBM Maximo® Application Suite
Maximo Application Suite
Many utilities manage legacy water and wastewater infrastructure that is prone to unexpected breakdowns.
Asset Management Module
Centralizes records of all pipes, pumps, treatment facilities, etc., including age, condition, and maintenance history.
Predictive Maintenance
Uses AI models and historical data to predict failures in critical components like valves and pumps.
IoT Integration
Collects sensor data (e.g., pressure, flow, vibration) for real-time condition monitoring.
Non-revenue water (NRW) due to leaks and unmetered usage significantly affects revenue and sustainability.
Leak Detection Alerts
Integrates with flow meters and pressure sensors to detect anomalies and generate alerts.
GIS Integration
Pinpoints leaks on a map and links them to asset records and historical incidents.
Work Order Automation
Automatically triggers investigation and repair workflows when anomalies are detected.
Ensuring compliance with EPA, local water quality standards, and environmental regulations requires rigorous tracking and documentation.
Inspection Management
Schedule and document regular site inspections with customizable checklists.
Audit Trails & Report Generation
Maintains traceable records of all compliance activities for inspections and audits.
EHS Management
Tracks environmental incidents and enforces safety protocols across the utility.
Many water utilities still operate reactively, leading to costly emergency repairs and service interruptions.
Preventive Maintenance (PM) Scheduler
Automates PM tasks based on usage, time, or condition-based triggers.
Failure Codes & Root Cause Tracking
Analyzes trends in recurring failures to improve long-term strategies.
Resource Planning Tools
Ensure right people, parts, and tools are available for scheduled tasks.
Utilities often manage thousands of kilometers of pipelines, remote pump stations, reservoirs, and treatment plants.
Geospatial Asset Mapping (GIS)
Visualizes all assets across the network and overlays work history and condition data.
Mobile Access
Field teams can access, update, and close work orders in real time—even offline.
Remote Asset Monitoring (SCADA/IoT Integration)
Enables centralized oversight of pump stations, tanks, and valves.
Fast and coordinated response to burst mains, contamination events, or storm surges is critical.
Incident Management
Centralizes emergency tickets, dispatching, and communication workflows.
Critical Asset Tagging
Prioritize work based on impact (e.g., near hospitals or schools).
Real-Time Dashboards
Give operators a live overview of system performance and active issues.
Pumps and treatment plants consume large amounts of energy, affecting OPEX and sustainability.
Energy Monitoring
Tracks energy consumption of individual assets and identifies inefficiencies.
Condition-Based Controls
Integrates with BMS or SCADA to optimize equipment run-times and reduce waste.
Sustainability Reporting
Measures and reports carbon impact and water treatment efficiencies.
Service interruptions, discolored water, or low pressure can lead to complaints and public dissatisfaction.
Customer Request Portal Integration
Enables issue reporting with direct linkage to Maximo work orders.
Service Level Agreement (SLA) Tracking
Ensures timely resolution and transparent performance monitoring.
Feedback Loops
Capture post-resolution satisfaction to improve services.
Add value to your operations with Maximo Application Suite
Scalability
Supports growth and integration of new technologies like IoT and AI.
Centralized Operations
Unifies asset data, maintenance workflows, and performance monitoring.
Cost Savings
Reduces operational costs through optimized asset utilization and energy efficiency.
Strategic Decision-Making
Provides actionable insights to support investment and planning.
Smarter Utilities with Mobile Work Management
Headquartered in Walsall, West Midlands, South Staffordshire Water (SSC Water) supplies high-quality drinking water to ~1.3 million people and around 35,000 commercial customers across 1,500 sq km in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire, and North Worcestershire.
Read the Success Story
Explore how Maximo’s cutting-edge technology can revolutionize your approach to asset management, maintenance, and regulatory compliance.
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