The Need for Enterprise-Wide Transformation

Managing water and wastewater treatment works across Scotland brought major challenges, including limited connectivity, data from legacy systems, and the need for uninterrupted service for a safety-critical national utility.
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Key challenges included:

• Replacing legacy asset management systems across a geographically diverse network
• Migrating nearly 20 million historic work orders and 400,000 assets and locations
• Coordinating more than 100 stakeholders across the programme
• Integrating over 30 corporate and operational systems
• Maintaining strict governance, compliance, and operational continuity throughout the transformation
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This was not just a technology upgrade; it was a transformation of processes, culture, and capability at an unprecedented scale.

Building a Future-Ready Enterprise Asset Management Platform

Working alongside Capgemini, Naviam delivered Project ORBIT through an enterprise-wide implementation of IBM Maximo Application Suite, establishing a standardized platform for asset and work management across Scottish Water.
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The solution included:

• Enterprise-wide deployment of IBM Maximo Application Suite (MAS 9)
• Migration of approximately 20 million historic work orders and 400,000 assets and locations
• Integration of more than 30 line-of-business systems using Maximo and Azure Integration Services
• Deployment of Maximo Mobile to provide frontline teams with real-time access to asset information (with over 600 service requests per day processed in the first week alone)
• Delivery within a highly complex, multi-partner environment in close collaboration with Copperleaf (Asset Investment Planning) and Electra Learning (change and training)
• Rigorous build standards, extensive testing, and strong governance, resulting in a smooth go-live with no P1 or P2 incidents and no code fixes required

Project ORBIT delivered immediate operational stability while also providing a strong foundation for long-term service improvement and efficiency across Scottish Water.

By successfully modernizing one of the organization's most critical operational systems, Scottish Water gained greater visibility, stronger governance, and a scalable platform to support future innovation.
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Smooth Go-Live

Seamless transition into live operations with no issues or service disruption

Enterprise-Wide Visibility

Single, consistent view of assets and work across Scotland’s water and wastewater network

Operational Efficiency

Faster processes, improved data accuracy, and reduced manual effort for operational teams

Strong User Adoption

Hundreds of operatives using the platform every day across the organisation

Mobile Enablement

Real‑time access to asset data supporting faster, more informed field working

System Integration

Over 30 corporate and operational systems integrated for consistent data flow and visibility

Scalable Platform

Future‑ready EAM supporting IoT, AI, predictive maintenance, and long‑term planning

Risk & Compliance Control

Robust governance ensuring stability, compliance, and continuity of critical services

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"Project ORBIT represents the largest digital investment in Scottish Water’s history and is one of our most critical systems for asset management and customer service.

The outcome is a secure, standardised platform that assures business continuity and provides a strong foundation for service improvement and efficiency."

-Alex Plant, CEO, Scottish Water.

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